In almost every litigation matter on which I consult with clients, at some point we discuss the discovery of databases. The conversation begins with a brief discussion on tables, SQL, queries, reporting and the differences of structured versus unstructured data. The conversation usually ends with the question, “do we really have to do this?”
Most companies use and maintain database systems that run their organizations. Customer relationship management systems (CRM) contain critical data on customers from sales, marketing and technical sup-port. Salesforce, even though it is cloud-based, is a CRM system. A company may have built a customized system to track employees’ time or to track inventory of supplies and products. Regardless of the type of system, there’s no debate that data stored in databases is discoverable. So yes, we really have to do this.
Here are 6 (+ 1) do’s and don’ts I share with my clients. If you are involved with discovery of database information, I highly recommend you read this article.
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